OilWell Terms of Service

1. Overview

This website is operated by OilWell. Throughout the site, “we”, “us” and “our” refer to OilWell. By using this website or purchasing from us, you agree to be bound by these Terms of Service. If you do not accept them, you must not access or use the website.

These Terms apply to all users, including browsers, customers, vendors and contributors of content. Any new features or tools added to the site will also be subject to these Terms. We may update these Terms at any time. Continued use of the website after changes are posted means you accept them.

Our store is hosted on Shopify Inc., who provide the e-commerce platform we use to sell our products.

2. Online Store Terms

By using this site, you confirm you are at least 18 years old or have permission from a parent or legal guardian.

You must not use our products for any unlawful purpose or violate any applicable laws. You must not transmit viruses or malicious code. Any breach of these Terms may result in immediate termination of your access to the website and Services.

3. General Conditions

We reserve the right to refuse Service to anyone at any time.

You understand your content (excluding payment information) may be transferred unencrypted across networks. Payment data is always encrypted.

You may not reproduce, duplicate or exploit any part of the site or its Services without written permission from us.

4. Accuracy of Information

We are not responsible if information on this site is inaccurate or out of date. Material is provided for general guidance only and should not be solely relied upon.

We may modify content at any time but are not obliged to update any information.

5. Product Availability and Pricing

All product prices are subject to change without notice. Products may be available in limited quantities and may only be returned in accordance with our Refund Policy.

We reserve the right to limit sales to any person or region and to discontinue any product at any time.

We do not guarantee that product descriptions or colours shown on your screen are accurate.

6. Orders and Delivery

All products shown on our website are an invitation to treat only. By placing an order, you make an offer to purchase goods from us. We will confirm acceptance of your order when the goods are dispatched. Until that point, we are not obliged to supply any products that may have been incorrectly priced, described, or are unavailable.

We aim to dispatch all orders within [X] working days of confirmation. Delivery dates are estimates only and may vary depending on courier performance, location, or external factors beyond our control.

7. Orders and Account Information

We may refuse or cancel orders at our discretion, including suspected reselling or fraud. We may contact you using the details provided if we need to clarify or change your order.

You agree to provide accurate and current billing and delivery information and to keep your account details updated.

8. Refunds and Returns

Please refer to our Refund Policy for full details. In summary:

• We accept returns of unopened items within 14 days of delivery, in line with UK Consumer Contracts Regulations.

• Opened or used products cannot be returned, unless faulty or damaged on arrival.

• Nothing in our policy affects your statutory rights.

9. Third-Party Services and Links

We may offer access to tools or content from third parties. These are provided “as is” without warranties. Your use of such tools is at your own risk.

Third-party links may direct you away from our site. We are not responsible for their content or privacy practices.

10. User Comments and Submissions

If you send us ideas, suggestions or content (whether solicited or not), you agree we may use, copy or publish them without restriction or compensation.

You must not submit unlawful, offensive or misleading content, or anything that violates third-party rights.

11. Personal Information

Your submission of personal data is governed by our Privacy Policy. OilWell is the data controller for all personal data submitted via this site.

12. Errors and Omissions

We reserve the right to correct errors, update content or cancel orders if any information is inaccurate, including pricing or availability, without prior notice.

13. Prohibited Uses

You may not use this site or its content:

• For any unlawful or fraudulent purpose

• To infringe on our or others’ intellectual property

• To upload viruses or malicious code

• To collect or misuse personal information

• To spam, phish or disrupt site operation

We may terminate your use of the site if you breach these restrictions.

14. Limitation of Liability

We do not guarantee uninterrupted or error-free use of the website.

All products and Services are provided “as is” without warranties of any kind. We are not liable for any loss, including loss of profits, data or use, except where such liability cannot be excluded under UK law.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or other liabilities that cannot be limited under applicable law.

15. Indemnity

You agree to indemnify and hold OilWell harmless from any claim or demand arising from your breach of these Terms or violation of any law or third-party rights.

16. Severability

If any part of these Terms is found unlawful or unenforceable, the rest remain valid.

17. Termination

These Terms remain in effect unless terminated by you or us. We may terminate them at any time if you breach the Terms. You remain liable for any obligations incurred before termination.

18. Entire Agreement

These Terms, along with our Privacy Policy and Refund Policy, form the full agreement between you and us. Any earlier agreements are replaced.

19. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

20. Contact Information

Questions about the Terms of Service can be sent to:

It's Only Natural Ltd
Email: support@oilwell.co
3rd Floor
86-90 Paul Street
London EC2A 4NE
Company registration number: 15942186